Shipping & Delivery Policy

Last updated: October 23, 2026

Thank you for shopping with PETALE. This policy explains how your order is processed, shipped, and tracked, along with our shipping rates and delivery arrangements.

Order Processing

All PETALE orders are carefully prepared and dispatched from Ireland within 1–2 business days, excluding weekends and public holidays.

Order processing time is separate from transit time. You will receive a shipping confirmation with tracking information once your order has been dispatched.

Shipping Destinations

We currently ship to the following destinations:

• Ireland

• Countries within the European Union

• United Kingdom

All orders are dispatched from Ireland.

Shipping Costs & Free Shipping

Ireland

Enjoy complimentary tracked shipping on orders of €150 or more.

European Union

Enjoy complimentary tracked shipping on orders of €250 or more.

United Kingdom

Tracked shipping rates are calculated at checkout. Free shipping is not currently offered for UK orders.

How Free Shipping Is Calculated

Free shipping eligibility is based on the merchandise subtotal after discounts, including applicable VAT and excluding shipping charges.

Orders below the applicable free shipping threshold will be charged a shipping fee. The applicable rate will be displayed at checkout once our shipping rates have been configured.

Shipping Methods & Delivery Times

Available shipping methods and applicable shipping charges will be displayed at checkout.

We dispatch all orders with tracking. Delivery estimates will be provided once our shipping services and destination-specific delivery times have been confirmed.

Please note that order processing time does not include delivery time. Actual delivery may be affected by the destination, carrier operations, customs procedures, public holidays, weather conditions, or other circumstances beyond our control.

We will not publish fixed delivery estimates until the relevant shipping services have been verified.

Order Tracking

All PETALE orders are shipped with tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow time for tracking updates to appear in the carrier's system.

If you have questions about your shipment, please contact us at info@petaledejo.com.

Customs, Taxes & Import Charges

Orders shipped internationally may be subject to applicable taxes, customs duties, import charges, or carrier handling fees, depending on the destination and the shipping arrangements in place.

European Union

Applicable VAT is included in retail prices where required. Any additional shipping or import-related charges applicable to your order will be communicated through checkout or the relevant shipping information once confirmed.

United Kingdom

UK VAT treatment, customs arrangements, import charges, and the handling of duties and taxes are still being finalised.

Before placing an order, please review the information displayed at checkout regarding any applicable taxes or import charges. We will clarify any customer payment obligations before UK orders are accepted.

Customs processing may affect delivery times.

Shipping Address

Please ensure that your shipping address and contact details are accurate when placing your order.

If you need to correct your address, contact us as soon as possible at info@petaledejo.com. We will do our best to assist before dispatch, but address changes cannot be guaranteed once an order has been shipped.

Lost, Damaged or Delayed Orders

If your order arrives damaged, appears to be lost, or experiences an unexpected delay, please contact us at info@petaledejo.com with your order number and relevant details.

We will review the situation and assist you with the next steps.

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

Order Changes & Cancellations

If you wish to change or cancel your order, please contact us as soon as possible before dispatch.

We will do our best to accommodate your request, but changes cannot be guaranteed once an order has been shipped.

Your cancellation and refund rights are explained in our Returns & Refunds Policy.

Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact our customer service team.

PETALE DE JO LIMITED (trading as PETALE)

Email: info@petaledejo.com

Address: 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48, Ireland

We aim to respond to customer enquiries within 1–2 business days.