Refund Policy

Last updated: October 23, 2026

At PETALE, we want you to feel confident when shopping with us. This Refund Policy explains how returns, cancellations, and refunds are handled for orders placed through our website.

1. Returns and Cancellations

If you are a consumer in Ireland, the European Union, or the United Kingdom purchasing goods online, you generally have the right to cancel your order within 14 days of receiving your goods, unless a legal exception applies.

For orders delivered in multiple shipments, the cancellation period generally begins on the day you receive the last item.

After notifying us that you wish to cancel, you must return the goods within a further 14 days.

To request a return or cancellation, please contact us at info@petaledejo.com before sending any items back. Please include your order number and the item you wish to return.

Returned items should be unworn and unused, with their original tags and packaging where applicable. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

2. Return Shipping Costs

For change-of-mind returns, customers may be responsible for the direct cost of return shipping, provided this responsibility was clearly disclosed before purchase.

Please contact us before returning an item to receive return instructions and confirmation of any applicable return shipping costs.

For faulty, damaged, incorrect, or non-conforming goods, return shipping costs and other remedies will be handled in accordance with applicable consumer protection laws.

3. Refund Eligibility and Exceptions

Certain products may be exempt from the statutory right to cancel where a legal exception applies.

This may include jewellery made to your individual specifications or clearly personalised for you. The exception does not automatically apply to every made-to-order or customised item and will be assessed according to the applicable legal requirements.

Any applicable exception will be communicated before your order is accepted.

Nothing in this policy limits your statutory rights in relation to faulty, damaged, or non-conforming goods.

4. Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if your item is damaged, defective, faulty, not as described, or different from the item you ordered.

Email info@petaledejo.com with your order number, a description of the issue, and photographs where helpful.

We will review your request and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a refund, or another legally required remedy.

Your statutory consumer rights are not affected by this policy.

5. Refund Processing

For eligible cancellations under applicable consumer law, refunds will be processed within the relevant statutory time limits.

For consumers in Ireland and the European Union, refunds will generally be issued within 14 days after we receive notice of cancellation. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

For consumers in the United Kingdom, refunds will generally be issued within 14 days after we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Where applicable, refunds will include the cost of standard delivery. Additional costs resulting from choosing a more expensive delivery method may not be refundable.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law. Your bank or payment provider may require additional time to process the refund.

6. Exchanges

If you would like to exchange an item, please contact us at info@petaledejo.com before sending it back.

Exchange options depend on product availability and the circumstances of your request. Your statutory rights remain unaffected.

7. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@petaledejo.com.

We will do our best to stop the order before dispatch. If the order has already been shipped, your applicable statutory cancellation rights may still apply.

Any refund due will be processed in accordance with this policy and applicable law.

8. Your Statutory Rights

This Refund Policy does not affect your statutory rights under applicable Irish, European Union, or United Kingdom consumer protection laws.

Nothing in this policy excludes or restricts any rights or remedies available to you if goods are faulty, damaged, not as described, or otherwise fail to comply with applicable law.

9. Contact Us

If you have questions about returns, cancellations, or refunds, please contact us:

PETALE DE JO LIMITED (trading as PETALE)

Email: info@petaledejo.com

Address: 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48, Ireland

We aim to respond to customer enquiries within 1–2 business days.