Privacy policy

Privacy Policy

Last updated: October 23, 2026

1. Introduction

PETALE is operated by PETALE DE JO LIMITED, trading as PETALE. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, subscribe to our newsletter, or contact us.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

For the purposes of applicable data protection laws, PETALE DE JO LIMITED is the controller of personal information processed for its own business purposes.

Business name: PETALE DE JO LIMITED (trading as PETALE)
Address: 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48, Ireland
Email: info@petaledejo.com

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.

  • Order information, including products purchased, order history, returns, exchanges, and cancellations.

  • Account information, including your account details, preferences, and settings, if you create an account.

  • Payment-related information, including payment method, transaction details, and payment confirmation. Payment card information may be processed directly by our payment providers.

  • Communications you send to us, including customer service enquiries, feedback, and other messages.

  • Newsletter subscription preferences and marketing consent records, where applicable.

Information Collected Automatically

When you visit our website, we or our service providers may collect certain technical and usage information, subject to applicable law and your privacy choices.

This may include:

  • IP address and device identifiers.

  • Browser type, operating system, and device information.

  • Pages viewed, products browsed, and interactions with our website.

  • Referral information and website usage data.

  • Information collected through cookies and similar technologies, where permitted.

Information from Third Parties

We may receive personal information from service providers and other third parties, including Shopify, payment processors, shipping providers, and technology providers, where necessary to operate our business and provide our services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

To process payments, confirm orders, arrange shipping, provide tracking information, handle returns and refunds, and communicate with you about your purchases.

Customer Service

To respond to questions, resolve issues, provide after-sales support, and manage our relationship with you.

Account and Website Management

To maintain customer accounts, remember preferences, improve website functionality, and provide a more convenient shopping experience.

Marketing and Newsletters

Where permitted by applicable law, we may use your contact information to send newsletters, product updates, and promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Security and Fraud Prevention

To protect our website, verify transactions, detect suspicious activity, prevent fraud, and maintain the security of our services.

Legal and Regulatory Compliance

To comply with applicable laws, respond to lawful requests from authorities, maintain required business records, and establish, exercise, or defend legal claims.

4. Legal Bases for Processing

Where required by the General Data Protection Regulation (GDPR) or other applicable data protection laws, we process personal information on one or more of the following legal bases:

  • Contract: Processing necessary to fulfil your order or provide services you request.

  • Legal obligation: Processing necessary to comply with applicable legal or regulatory requirements.

  • Legitimate interests: Processing necessary for legitimate business purposes, provided your rights and interests do not override those purposes.

  • Consent: Processing based on your consent, such as certain marketing communications or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping cart functionality, improve performance, and support analytics or advertising where enabled.

Strictly necessary technologies may be used where required to provide the services you request or where otherwise permitted by law.

Non-essential analytics and advertising technologies will be activated only after valid consent where required by applicable law.

You can manage your cookie preferences through the available cookie consent settings on our website and may also adjust your browser settings. Disabling certain cookies may affect some website functions.

6. How We Share Personal Information

We may disclose personal information to third parties where necessary for the purposes described in this policy, including:

  • Shopify: To host and operate our online store and provide e-commerce services.

  • Payment providers: To process transactions and help protect against payment fraud.

  • Shipping and fulfilment providers: To deliver orders, provide tracking, and handle shipping-related enquiries.

  • Technology and service providers: To support website operations, customer service, security, and data storage.

  • Analytics and advertising providers: Where these services are used and their processing is permitted under applicable law and your privacy choices.

  • Professional advisers and public authorities: Where necessary for legal compliance, legal claims, or the protection of our rights.

  • Business transaction parties: In connection with a merger, restructuring, sale, or transfer of business, subject to applicable law.

We do not sell personal information in exchange for money. Certain disclosures for targeted advertising or cross-context behavioural advertising may be considered a sale or sharing under specific privacy laws. Where applicable, you may have the right to opt out of such processing.

We do not currently confirm the installation or activation of Meta Pixel or Google Analytics. Any such technologies will be implemented subject to appropriate privacy and consent controls.

7. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify processes personal information relating to your use of our store to provide and improve its services.

Your information may also be processed by third-party service providers in accordance with their respective privacy policies.

For more information about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal: https://privacy.shopify.com/

If you access third-party websites through links on our website, their privacy practices will be governed by their own policies. We encourage you to review those policies before providing personal information.

8. International Data Transfers

PETALE is based in Ireland, and our store may use service providers that process personal information in other countries.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will implement appropriate safeguards where required by applicable data protection law. These may include adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

You may contact us for further information about applicable safeguards, subject to legal restrictions.

9. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information and the purpose for which it is processed.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to processing based on legitimate interests or for direct marketing.

  • Request the transfer of your personal information where data portability rights apply.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.

You may also have the right to lodge a complaint with your relevant data protection supervisory authority.

To exercise your rights, please contact us at info@petaledejo.com. We may need to verify your identity before responding to your request.

We will handle requests within the time limits required by applicable law. Exercising your privacy rights will not result in unlawful discrimination.

11. Marketing Communications

We offer newsletter subscriptions and may send promotional emails where we have an appropriate legal basis.

You can unsubscribe at any time using the link in our marketing emails or by contacting info@petaledejo.com.

Even if you opt out of marketing communications, we may still send non-promotional messages necessary to fulfil your orders, provide customer service, or meet legal obligations.

12. Children's Privacy

Our website is not intended to be used by children who are not legally permitted to make purchases or use the services under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe a child has provided personal information to us unlawfully, please contact info@petaledejo.com so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revised policy will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

14. Contact Us

If you have questions about this Privacy Policy, our data protection practices, or wish to exercise your privacy rights, please contact:

PETALE DE JO LIMITED (trading as PETALE)

Address: 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48, Ireland

Email: info@petaledejo.com

We aim to respond to customer enquiries within 1–2 business days.