Customer Care

Jewellery Care & Warranty

A little thoughtful care preserves the beauty of every piece.

Our jewellery is covered by a 12-month limited commercial warranty for manufacturing defects, without reducing your statutory rights.

Everyday Care

  • Avoid water, perfumes and harsh chemicals.
  • Remove jewellery before showering, swimming or exercise.
  • Gently wipe with a soft dry cloth.
  • Store each piece separately.

Materials Matter

Gold-plated 925 sterling silver, lab-grown diamonds and coloured stones, moissanite, cubic zirconia and freshwater cultured pearls each require appropriate care.

Product descriptions should distinguish lab-grown diamonds, lab-grown coloured gemstones, moissanite, cubic zirconia and other simulants accurately.

For warranty or care assistance, please contact info@petaledejo.com with your order details and photographs where helpful.

Warranty eligibility, service availability and applicable conditions will be confirmed individually. Statutory customer rights remain unaffected.